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A typical SLA for a Hub & Spoke arrangement is as follows:
Warehousing
Open 24 x 7
100 pallet storage triple stacked with racking at 0, 34, 50 F
Receiving & shipping appointments available within 4 hours of request
Shipping “fill rate” of 99% measured weekly as a product of on-time & in full
Shipping “fill rate” of 95% measured weekly as a product of on-time & in full on rush orders
Inventory Accuracy of 99.5% measured weekly through weekly cycle counts
EDI Capable to download end customer orders directly
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Transportation
Deliveries 24 x 7
Multi temp trailers for ambient, fresh, frozen & chilled
Double stack logistical trailers with double stack pallet jack for off loading at customer
On-Time Deliveries of 95%
Minimum 5 deliveries per shift
Daily optimization of delivery route for least miles and minimal impact on On-Time deliveries
For dedicated contracts that we act as a non-asset based service provider, BPL drafts a comprehensive Service Level Agreement (“SLA”) with its for hire partners.
The SLA contains all the requirements of the customer enforceable through a contract to the third party.